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How to Shop

Verdaliona (hereinafter referred to as “we” or “us”) is committed to providing a seamless and secure shopping experience for our customers. This guide will help you understand the full process of shopping in our online store.

Browsing and Selecting Products

  • Navigate our online store to explore available items.

  • Use product filters and categories to find items that meet your needs.

  • Review product descriptions, images, and specifications carefully before adding items to your cart.

Placing an Order

  1. Add selected items to your shopping cart.

  2. Review your cart to ensure quantities and selections are correct.

  3. Proceed to checkout and provide billing and shipping information.

Payment Process

  • We accept credit and debit cards, including Visa, MasterCard, American Express, Discover, JCB, etc.

  • Payment Steps:

    1. Select “Credit/Debit Card” at checkout.

    2. Enter your card number, expiration date, and security code.

    3. Review your order and confirm payment.

    4. Payment is processed securely through our payment platform.

    5. Once approved, you will receive an order confirmation email.

  • We do not store full payment card information on our servers.

Order Processing and Cut-Off Time

  • Orders placed before 6:00 PM (AEST/AEDT) Monday to Friday are processed the same day.

  • Orders placed after 6:00 PM or on non-business days will be processed the next working day.

  • Standard processing time is 1-3 business days, including payment verification, quality checks, and item preparation.

  • Orders with items from multiple warehouses may require slightly longer processing times.

Shipping and Delivery

  • Delivery is available across all regions of Australia. Delivery outside Australia is not supported.

  • Shipping fees:

    • Orders over AUD 199 enjoy free shipping.

    • Orders AUD 199 or less incur a flat shipping fee of AUD 16.99.

  • Estimated delivery time is 8-16 business days after dispatch.

  • Shipments are handled by UPS, ensuring secure and trackable delivery.

  • Customers will receive a confirmation email with order number, payment details, and shipping information.

  • Orders can also be tracked on our website via the Order Tracking page using your email or phone number and order number.

  • Inspect packages upon receipt and report any damage immediately.

Canceling an Order

  • Orders that have not been shipped within 48 hours can be canceled directly.

  • Orders over 48 hours old or already shipped cannot be canceled immediately; customers may request a return and refund after delivery.

  • Cancellation Steps:

    1. Contact our store via email or phone with order number and payment proof.

    2. We will process your request and notify you of approval.

    3. Refunds will be issued to the original payment method.

Returns and Exchanges

  • Return and Exchange Period: Valid within 30 days of receipt.

  • Conditions:

    • Items with appearance defects

    • Items with quality issues

    • Items with odors, severe color differences, or incorrect items

    • Returns without a specific reason are allowed under certain conditions.

  • Return Process:

    1. Contact us with order number, payment proof, reason, and photos/videos.

    2. Upon approval, we will provide a return address.

    3. Send the item back to the specified address.

    4. We will inspect the item and, if approved, issue a refund to the original card (Visa, MasterCard) within 1-3 business days.

  • Exchange Process:

    1. Contact us with order number, payment proof, reason, and photos/videos.

    2. Upon approval, send the item back to the specified return address.

    3. After inspection, we will ship the replacement item within 1-3 business days.

  • Return Shipping Fees:

    • Covered by us if the item has quality or appearance issues.

    • Customer is responsible for shipping in cases of no-reason returns.

Receiving Guidelines

  • Inspect the package for damage before signing.

  • Sign only if items appear intact.

  • Report damaged or missing items immediately for prompt assistance.

Customer Support and Contact

For any inquiries about orders, payments, shipping, cancellations, returns, or exchanges:

E-mail: customer@verdaliona.com

Phone: +1 (315) 601-8672

Address: 11026 BOLD FORBES, SAN ANTONIO, TX 78245, US

Opening Hours: Monday to Friday, 08:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)