Orders over AUD 199 qualify for free shipping.
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Shipping Policy

 

Verdaliona (hereinafter referred to as “we” or “us”) ensures all orders placed through our online store are delivered safely and efficiently.

Delivery Coverage

  • We deliver across all regions of Australia.

  • Delivery to countries outside Australia is not supported at this time.

Shipping Fees

  • Orders over AUD 199 qualify for free shipping.

  • Orders AUD 199 or less incur a flat shipping fee of AUD 16.99.

Cut-Off Time

  • Orders placed before 6:00 PM (18:00) AEST/AEDT, Monday to Friday are processed the same day.

  • Orders placed after 6:00 PM or on non-business days are processed on the next working day.

  • Orders received during public holidays or store closure days will be queued and processed in sequence once operations resume.

  • Customers are encouraged to place orders early in the day to ensure same-day processing.

Processing Time

  • Our standard order processing time is 1-3 business days.

  • This time includes verifying payment, preparing items for shipment, and quality checks.

  • Orders requiring multiple items from different warehouse locations may take slightly longer, but we will notify customers of any extended processing.

  • Expedited handling may be available for certain urgent orders, depending on stock availability.

Estimated Delivery Time

  • After dispatch, estimated total shipping time is 8-16 business days.

  • Delivery times may vary depending on regional logistics conditions, including local courier operations.

  • Customers are advised to plan purchases ahead of time to accommodate estimated shipping periods.

  • During high-demand seasons, delivery may take slightly longer, and updates will be provided via email.

Shipping Carrier

  • All shipments are handled by UPS, a trusted logistics provider.

  • UPS ensures tracking capabilities, package security, and reliable delivery schedules.

  • In rare cases, if UPS experiences delays or disruptions, we will notify customers promptly and provide assistance.

  • Packaging is handled to minimize the risk of damage during transit.

Order Tracking

  • Once your order is placed, a confirmation email containing order number, payment details, and shipping carrier information will be sent.

  • Customers can track orders on our website via the “Order Tracking” page using their email or phone number and order number.

  • Real-time tracking updates will include shipment status, location, and estimated delivery date.

  • Customers can also contact us for tracking assistance if they experience difficulty accessing tracking information.

Liability Statement

  • Product Damage or Loss: We are responsible for items damaged or lost in transit when proper shipping procedures are followed.

  • Shipping Modifications and Cancellations: Requests to modify or cancel orders after dispatch may not be accommodated.

  • Delivery Address Responsibility: Customers must provide accurate shipping addresses. We are not liable for delays or failed delivery due to incorrect information.

Receiving Instructions

  • Inspect packages upon delivery for any visible damage.

  • Sign for packages only when items appear intact.

  • Report any issues immediately to our store for prompt resolution.

Contact Information

For shipping inquiries, please contact our store:

E-mail: customer@verdaliona.com

Phone: +1 (315) 601-8672

Address: 11026 BOLD FORBES, SAN ANTONIO, TX 78245, US

Opening Hours: Monday to Friday, 08:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)