Order Cancellation Policy
Verdaliona (hereinafter referred to as “we” or “us”) is committed to providing a smooth online shopping experience. Please review our order cancellation and refund policy below.
Order Cancellation Conditions
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Orders that have not been shipped within 48 hours after placement can be cancelled directly.
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Orders that have exceeded 48 hours or already shipped cannot be cancelled immediately. Customers may wait for delivery and then contact us to request a return and refund.
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Orders with incorrect information or payment issues may also require verification before cancellation.
Order Cancellation Process
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Contact our customer service team via email or phone to request order cancellation. Please provide your order number, payment proof, and other relevant information.
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Our team will process your request promptly and notify you of the outcome as soon as the cancellation is approved. Refund arrangements will be communicated immediately.
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Additional assistance may be provided if your order involves multiple shipments or special delivery conditions.
Refund Process
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Refund Method: Refunds will be returned to the same bank card (Visa, MasterCard) used for payment.
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Processing Time: Depending on your bank, refunds are expected to arrive within 1-3 business days. If delays occur, please contact us for assistance.
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Partial refunds may be issued if only some items are returned.
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Refunds for shipping fees are processed based on the delivery service used.
Additional Points
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Customers are responsible for verifying order details before submission.
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We reserve the right to request additional information to confirm refund eligibility.
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Our team may provide guidance for safe package return to ensure proper processing.
Contact Us
E-mail: customer@verdaliona.com
Phone: +1 (315) 601-8672
Address: 11026 BOLD FORBES, SAN ANTONIO, TX 78245, US
Opening Hours: Monday to Friday, 08:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)