Refund Policy

 

Verdaliona (hereinafter referred to as “we” or “us”) is committed to providing a smooth and fair return and exchange experience for all customers shopping at our online store.

Return and Exchange Period

Returns and exchanges are valid within 30 days after the order has been received.

Return and Exchange Conditions

• Items with visible appearance defects

• Items with quality issues

• Items with unpleasant odors, severe color differences, or similar issues

• Items that do not match the order

• Returns or exchanges without a specific reason

Return Process

1. Contact our customer service team via email or phone to request a return. Provide order number, payment proof, reason for return/exchange, and related photos or videos.

2. Our team will process your request promptly. If approved, we will notify you and provide the return address.

3. You must send the item back to the specified return address and wait for us to receive it.

4. Once the item is received, we will inspect it. If the inspection confirms the issue, we will arrange the refund immediately.

Exchange Process

1. Contact our customer service team via email or phone to request an exchange. Provide order number, payment proof, reason for exchange, and related photos or videos.

2. Our team will process your request promptly. If approved, we will notify you and provide the return address.

3. You must send the item back to the specified return address and wait for us to receive it.

4. Once the item is received and inspected, if the issue is confirmed, we will ship the replacement item to your address within 1-3 business days.

Refund Process

• Refund Method: Refunds will be returned to the bank card (Visa, MasterCard) used for payment.

• Processing Time: Refunds are expected to arrive within 1-3 business days depending on the bank. If delays occur, please contact us.

Return Labels

• For approved returns, we may provide a return shipping label to simplify the process.

• Customers must attach the provided return label securely to the package to ensure proper processing.

• Packages without the return label may delay the return or refund.

Cost Rules

• If the item has appearance defects, quality issues, unpleasant odors, severe color differences, or does not match the order, we will cover the return shipping cost.

• For returns or exchanges without a specific reason, the customer is responsible for the shipping cost.

Liability Statement

• We are not responsible for damages that occur during return shipping if the package is not properly sealed or labeled.

• We are not liable for delays caused by postal or courier services.

• Responsibility for ensuring items are returned in their original condition rests with the customer.

Contact Us

For any return or exchange inquiries, please contact our store:

E-mail: customer@verdaliona.com

Phone: +1 (315) 601-8672

Address: 11026 BOLD FORBES, SAN ANTONIO, TX 78245, US

Opening Hours: Monday to Friday, 08:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)